Returns & Exchanges

 

RETURNS & EXCHANGES

You can make a return or exchange of unopened product(s) in its original condition within 30 days of receiving your order.  Unfortunately, we cannot accept returns after this point. To start your return please email us at info@serenapoon.com with your order number and reason for return.

WHERE TO SEND MY RETURN OR EXCHANGE?

Once confirmed, please ship your product back to the below address and include your order number and/or receipt of purchase.

Serena Loves LLC | 703 Pier Ave Ste B270 |Hermosa Beach, California 90254

Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges (if applicable)
We can replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at info@serenapoon.com and send your item to: Serena Loves LLC | 703 Pier Ave Ste B270 |Hermosa Beach, California 90254

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.