Returns and Exchanges

You can make a return or exchange of unopened product(s) in its original condition within 30 days of receiving your order.  Unfortunately, we cannot accept returns after this point.

To start your return please email us at info@serenapoon.com with your order number and reason for return.

 

WHERE TO SEND MY RETURN OR EXCHANGE?

Once confirmed, please ship your product back to the below address and include your order number and/or receipt of purchase.

Serena Loves

703 Pier Ave Ste B270

Hermosa Beach, California 90254

Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.

 

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.